Brotherhood of St Laurence

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Annual review of regulatory burdens on business : social and economic infrastructure services /

by Australia. Productivity Commission.

Publisher: Canberra, A.C.T. Productivity Commission 2009Description: PDF.Online Access: Electronic copy Availability: Items available for loan: Brotherhood of St Laurence (1).

Building bridges over the digital divide. /

by Australia. Human Rights and Equal Opportunity Commission.

Publisher: Sydney, N.S.W. Notes: Website : November 2001Availability: No items available

Connecting us all : the role of the National Disability Strategy /

by Annear, Tracey | Australian Communications Consumer Action Network.

Publisher: Ultimo, N.S.W. Australian Communications Consumer Action Network 2010Description: PDF.Online Access: Electronic copy Notes: 29 June 2010Summary: The Australian Communications Consumer Action Network (ACCAN) believes that access to information and communication services are an essential tool for all people with disability to be able to participate to the fullest extent possible in Australian society. Articles 9 and 21 of the United Nations Convention on the Rights of People with Disability articulate the role of communications in making sure that people with disability enjoy human rights, freedoms and respect like other people.Availability: (1)

Global Publics Embrace Social Networking : Pew Research Center's Global Attitudes Project /

by PEW Research Center.

Publisher: Washington, DC PEW Research Center 2010Description: PDF.Other title: Pew Global Attitudes Project.Online Access: Electronic copy Summary: Although still a relatively young technology, social networking is already a global phenomenon. In regions around the world, and in countries with varying levels of economic development, people who use the Internet are using it for social networking. And this is particularly true of young people.Availability: (1)

Mind the gap : refugees and communications technology literacy /

by Leung, Linda | Australian Communications Consumer Action Network.

Publisher: Sydney, N.S.W. Australian Communications Consumer Action Network 2011Description: PDF.Online Access: Electronic copy Notes: Includes appendicesSummary: This report details the findings and outcomes of the Mind the Gap project. The project sought to examine refugees? knowledge of telecommunications products and services when newly arrived in Australia and also investigate telecommunications literacy in refugee settlement service provision This project develops a telecommunications consumer education program tailored to recent arrivals from refugee backgrounds. The report has two parts. Part 1 concerns the consumer research phase of the project. The research was conducted within the existing i.settle.with.IT! project managed by WorkVentures. The i.settle.with.IT! initiative provides newly arrived migrants from refugee backgrounds with IT skills for employment purposes through computer training workshops, and is being rolled out through WorkVentures? partner organisations throughout Australia. The research was situated within the i.settle.with.IT! project, from which over 30 participants in greater Sydney, Brisbane, Melbourne and Perth were interviewed or surveyed. Part 2 reports on the consumer education program that was developed based on the findings of the consumer research. It was designed to provide newly arrived refugees with a basic knowledge of Australian telecommunications products and services that suit their needs.Availability: (1)

Mobile and broadband technologies for ameliorating social isolation in older people /

by Vetere, Frank | University of Melbourne. Institute for a Broadband-Enabled ociety | Kulik, Lars | Pedell, Sonja.

Publisher: Parkville, Vic. University of Melbourne. Institute for a Broadband-Enabled Society 2012Description: PDF.Online Access: Electronic copy Notes: June 2012Summary: This project aimed to examine how communication technologies can be used to help ameliorate social isolation for older people who live independently in their own homes. We provided a group of older people and their care managers with touch tablet devices (iPads), and a new iPad application ('Enmesh' ? Engagement through Media Sharing), which was purpose-built for this study. Participants used the Enmesh application to exchange photographs and messages. By creating and sharing content, the older people in our study were able to build social connections in order to help alleviate their experience of social isolation. Participants used the application for a period of ten weeks. During that time we conducted interviews and observations to gauge their experiences of using the technology. Overall, the results of the trial were very positive. For the older people in our study, the ability to record and share photographs and messages had a positive effect on participants' wellbeing and played a role in alleviating feelings of social isolation.Availability: (1)

Nonprofit internet strategies : best practices for marketing, communications and fundraising success. /

by Hart, Ted | Greenfield, James M | Johnston, Michael.

Publisher: Hoboken, NJ John Wiley & Sons 2005Description: xiv, 345 p. : ill.Notes: Includes bibliographical references and index.Summary: "Designed to be an everyday reference for nonprofit managers, staff, and volunteers, Nonprofit Internet Strategies is a practical manual written in a language that is not technical but, instead, rooted in the language of nonprofit staff members and focused on the everyday management issues they face. It helps all types of charitable organizations analyze and select best practices for developing multiple Internet strategies to integrate with their traditional marketing, communications, and fundraising methods." -- Book JacketAvailability: Items available for loan: Brotherhood of St Laurence (1).

Older Victorians online : a community survey exploring the usage patterns of older Victorians online /

by Crawshaw, Kate | Council on the Ageing (Victoria) | Hendy, Sue.

Publisher: Collingwood, Vic. Ellis Jones Consulting 2012Description: PDF.Online Access: Electronic copy Notes: A collaborative project between COTA Victoria and Ellis Jones. March 2012Summary: Ellis Jones and Council on the Ageing (COTA) Victoria recently collaborated on a research study to test commonly held assumptions. The results remind us how quickly everyone is adopting online technologies. What may have been correct 12 months ago may be an assumption today. In an environment of rapid change affecting both industry and government, online community engagement has become increasingly important to ensure stakeholder participation. Considerable research has been gathered on seniors' internet use and we know that their personal access to and use of the internet continues its steady trajectory. However, there is little investigation on how they employ web 2.0 tools, such as those found on social media platforms, in their daily lives. Tools, which in recent times, have provided a platform to so many communities which previously struggled to have their opinions heard. 51% of Australia's population is on Facebook and we do not consider seniors to be a part of this subset. There is an absence of detailed study around their participation in online discussions. This absence 'assumes' that they do not use social media and therefore will not participate in online community consultation activities.Availability: (1)

Reconnecting the customer : response to the Australian Communications and Media Authority's draft public inquiry report / BSL

by Brotherhood of St Laurence | Finlay, Sally.

Publisher: Fitzroy, Vic. Brotherhood of St Laurence 2011Description: p. 14 PDF.Online Access: Electronic copy Notes: July 2011Summary: A key area of interest to the Brotherhood in the Draft Report was the research conducted in the area of behavioural economics. Findings indicated that incentives for telecommunications providers to provide adequate customer service were often weak.Availability: (1)

Submission to ACMA's reconnecting the customer consultation /

by Brody, Gerard | Brotherhood of St Laurence.

Publisher: Fitzroy, Vic. Brotherhood of St Laurence 2010Description: PDF.Online Access: Electronic copy Notes: September 2010Summary: In its submission to the Australian Communications and Media Authority (ACMA), the Brotherhood of St Laurence highlights some of its major concerns regarding the systemic causes of dissatisfaction ; in the telecommunications industry, especially the problems faced by disadvantaged and vulnerable ; people, and how it believes they can be strategically addressed in the converging communications ; environment. While we are aware that the review is ostensibly about complaints and best practice ; in complaints handling, the Brotherhood believes that it would be more beneficial to address the ; causes of complaints rather than how complaints are handled.Availability: (1)

Technology's refuge : the use of technology by asylum seekers and refugees /

by Leung, Linda | Finney Lamb, Cath | Emrys, Liz.

Publisher: Broadway, N.S.W. : UTSePress 2009Description: PDF.Other title: UTS Shopfront monograph series ; 5.Online Access: Electronic copy Notes: Includes bibliographical references (p. 51-53)Summary: This research investigates the use of Information communication technologies (ICT) by refugees and asylum seekers during flight and displacement and in settlement. It reveals struggles to get news on their families and friends and to maintain contact. ICTs are a modern necessity but for many refugees limited access to these technologies in detention centres affected their wellbeing and ability to settle in Australia...introAvailability: (1)

Towards a high-bandwidth, low-carbon future : telecommunications-based opportunities to reduce greenhouse gas emissions : a climate risk report. /

by Mallon, Karl | Johnston, Gareth | Burton, Donovan | Cavanagh, Jeremy.

Edition: Version 1.0Publisher: Fairlight, NSW Climate Risk Pty Limited (Australia) [2007?]Description: PDF.Online Access: Electronic copy Summary: This report provides an analysis of the opportunities for Australian society to achieve nationally significant greenhouse gas abatement using telecommunication networks to conserve energy and increase clean energy use at home, in the workplace and in ways we connect people, enterprises and communities.Availability: Items available for loan: Brotherhood of St Laurence (1).

Trying to connect : telecommunications access and affordability among people expereriencing financial hardship /

by Wise, Sarah | Angilcare Victoria.

Publisher: Melbourne, Vic. Angilcare Victoria 2013Description: PDF.Online Access: Electronic copy Notes: September 2013 Includes bibliographySummary: Anglicare Victoria's Hardship Survey 2013 focussed on the affordability and accessibility of telecommunication technology among it's low-income sample. Early in 2013 a total of 325 clients were surveyed across 25 Emergency Relief and Financial Counseling services located right across metropolitan and nonmetropolitan Victoria.Availability: (1)

We-think /

by Leadbeater, Charles.

Edition: 2nd ed.Publisher: London, U.K. Profile Books 2009Description: xxxv, 300 p. : ill.Other title: We-think : mass innovation, not mass production.Notes: Illustrations by Debbie Powell Originally published: 2008 "Mass innovation, not mass production" - note on cover. Bibliography: p. 261-276 Includes index.Summary: Society is based not on mass consumption now but on mass, innovative participation - as is clear in phenomena from Wikipedia, Youtube and Craigslist to new forms of scientific research and political campaigning. This new mode of 'We-think' is reshaping the way we work, play and communicate."We-think" is about what the rise of these phenomena (not all to do with the internet) means for the way we organise ourselves - not just in digital businesses but in schools and hospitals, cities and mainstream corporations. For the point of the industrial era economy was mass production for mass consumption, the formula created by Henry Ford; but these new forms of mass, creative collaboration announce the arrival of a new kind of society, in which people want to be players, not spectators.This is a huge cultural shift, for in this new economy people want not services and goods, delivered to them, but tools so they can take part. In "We-think" Charles Leadbeater analyses not only these changes, but how theywill affect us and how we can make the most of them. Just as, in the 1980s, his "In Search of Work" predicted the rise of more flexible employment, here he outlines a crucial shift that is already affecting all of us.Availability: Items available for loan: Brotherhood of St Laurence (1).

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