Brotherhood of St Laurence

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A basis for a new water services concession : report to the Minister for Health and Aged Care and the Ministerial Review of State Concessions. /

by Siemon, Don | Ministerial Consultative Committee on State Concessions. ommunity Sector Members.

Publisher: unpub. 1996Description: 16 p. photocopy.Online Access: Electronic copy Notes: November 1996Availability: Items available for reference: BSL Archives (1).

A snapshot of electricity and gas services and their impact on households seeking emergency relief /

by Victorian Council of Social Service.

Publisher: Melbourne, Vic. Victorian Council of Social Service 2010Description: PDF.Online Access: Electronic copy Notes: December 2009 VCOSS would like to express its appreciation to the Consumer Utilities Advocacy Centre (CUAC) for funding this project. Bibliography : p. 32Summary: The purpose of this research is to provide a snapshot of how households accessing emergency relief services experience and manage utilities hardship and to begin a preliminary investigation into whether the current regulatory regime for electricity and gas services in Victoria ensures that these households can maintain access to these essential services. It also includes an investigation of the impact of increased energy costs on low income households.Availability: (1)

A study of the development of consumer participation in the Family Centre Project : a demonstration anti-poverty program of the Brotherhood of St. Laurence [Thesis] / Concetta (Connie) Benn

by Benn, Concetta (Connie).

Publisher: [Parkville, Victoria] University of Melbourne 1977Description: x, 489 p.Other title: Participation by the poor.Online Access: Title page and contents list only Notes: Cover title: "Participation by the poor". A thesis submitted for examination for the degree of Master of Arts in the University of Melbourne. May 1977Availability: Items available for loan: Brotherhood of St Laurence (1), BSL Archives (1).

Affluenza : when too much is never enough. /

by Hamilton, Clive | Denniss, Richard.

Publisher: Crows Nest, N.S.W. Allen & Unwin 2005Description: ix, 224 p.Notes: Includes bibliographical references and index.Summary: This book is a critique of the western world s addiction to over-consumption. The authors pose the question: if the economy is doing so, why are Australians not becoming happier? They argue that people focus too much on what they lack. Hamilton and Denniss explore the messages of consumerism and marketing, and the effects of debt, overwork, waste and over-spending. In the final section they propose a refreshing alternative political philosophy, based on a commitment to improving well-being rather than mere accumulation of wealth.Availability: Items available for loan: Brotherhood of St Laurence (1).

Australian gambling taxation /

by Smith, Julie P.

Publisher: Canberra, A,C.T. Centre for Economic Policy Research, Australian National University 1999Description: 34 p.Notes: May 1999 Includes bibliographical references (p. 25-30)Availability: Items available for loan: Brotherhood of St Laurence (1).

Brotherhood of St Laurence retail study : research report /

by Nicolas, Catherine | Australian Centre for Retail Studies | Ferraro, Carla.

Publisher: Caulfield East, Vic. Australian Centre for Retail Studies 2005Description: PDF.Online Access: Electronic copy Notes: October 2005 Bibliography pp. 73-74Summary: This report presents the findings of research into the Brotherhood of St Laurence (BSL) retail stores, conducted pro-bono by the Australian Centre for Retail Studies (ACRS). The research was initiated by BSL to evaluate their current retail offering through the eyes of their customers. Consequently, the ACRS undertook secondary research, a competitor analysis (focusing on three competitors selected by BSL), a financial analysis and a customer questionnaire. The customer questionnaire formed the major component of this research. The purpose of the questionnaire was to identify who BSL customers are, to determine customer perceptions regarding BSL stores, discover the reasons why customers shop at BSL stores, and understand the factors that influence how often customers shop and how much they spend. These results will enable BSL to increase customer satisfaction and to enhance the shopping experience within BSL stores. Further it can be used to form strategies aimed at increasing the number of times customers shop at and the amount they spend per transaction.Availability: Items available for loan: Brotherhood of St Laurence (2), BSL Archives (1).

Building bridges over the digital divide. /

by Australia. Human Rights and Equal Opportunity Commission.

Publisher: Sydney, N.S.W. Notes: Website : November 2001Availability: No items available

Campaigning for the common good : shifting the burden to consumers in education. /

by Kirner, Joan.

Publisher: Melbourne, Vic. Australian Council of Social Service 1997Description: 17 p.Notes: Congress held on 6-7 November 1997 Rec. no. for conference: B9526 indexed paperAvailability: Items available for loan: Brotherhood of St Laurence (1).

Caring for people in the community : new agenda for welfare. /

by Titterton, Michael (ed.).

Publisher: London, U.K. J. Kingsley 1994Description: 170 p. Includes index.Notes: missing 2006Summary: Critically assesses the change in the community care system in Great Britain. Discusses the impact of these changes on a range of issues, including management and the role of the voluntary sector, the development of services for older people and for people with learning disabilities, moving mentally ill people from hospital into the community and the problem of housing.Availability: Items available for loan: Brotherhood of St Laurence (1).

Clean Energy Australia 2010 /

by Clean Energy Council.

Publisher: Southbank, Vic. Clean Energy Council 2010Description: PDF.Online Access: Electronic copy Notes: INTO AND OUT OF WORKSummary: The Clean Energy Australia report provides a snapshot of the industry for 2010. It includes new modelling that predicts the creation of more than 55,000 clean energy jobs over the next decade, many of which will be in regional areas. It also includes data on the installation of household solar power.Availability: (1)

Coming to grips with credit contracts : steps to protect vulnerable borrowers

by Sheehan, Genevieve | Brotherhood of St Laurence | Wilson, Therese.

Publisher: Fitzroy Vic. Brotherhood of St Laurence 2008Description: vi, 25 p.Online Access: Electronic copy Notes: Produced with the Griffith University Centre for Consumer Credit and LawSummary: Researchers from the Brotherhood of St Laurence and Griffith University law school sought the views of low-income people about credit regulations, focusing on disclosure and the safety net provisions in the Uniform Consumer Credit Code (UCCC). They found that current pre-contractual disclosure documents did not help participants to understand many of the important terms of the contract, or to know their rights; and accordingly recommended improved regulation to protect this important group of consumersAvailability: Items available for loan: BSL Archives (1).

Community development: a public tenant group perspective. /

Publisher: Collingwood, Vic Inner Urban Regional Housing Council 1986Description: 70p.Availability: Items available for loan: Brotherhood of St Laurence (1).

Competition, consumer choice and effective provision of human services : comments for the People Together hearings on Competitive Tendering of Human Services /

by Siemon, Don | Brotherhood of St Laurence.

Publisher: Fitzroy, Vic. unpub. 1997Description: 10 p.Online Access: Electronic copy Notes: November 1997.Availability: Items available for loan: Brotherhood of St Laurence (1).
Items available for reference: BSL Archives (1).

Consumer Affairs Victoria : rights and responsibilities for consumers, traders, renters and landlords. /

by Consumer Affairs Victoria.

Publisher: 05/28/2003 10:32:30 2003Notes: Description based on contents viewed : 05/28/2003 Mode of access : WORLD WIDE WEB ONLINE RESOURCEAvailability: Items available for loan: Brotherhood of St Laurence (1).

Consumer confidence and market experience study 2010 - 2011 /

by Consumer Affairs Victoria.

Publisher: Melbourne, Vic. Consumer Affairs Victoria 2011Description: PDF.Online Access: Electronic copy Summary: This document presents the findings of the third Consumer Confidence and Market Experience Study commissioned by Consumer Affairs Victoria. The study follows on from the 2008 Consumer Confidence and Market Experience Study and 2006 Consumer Detriment Study. The purpose of the Consumer Confidence and Market Experience Study is to determine the level of consumer confidence in the consumer protection framework, and examine the experience of consumers in the market, including incidences of detriment.Availability: (1)

Consumer participation and culturally and linguistically diverse communities : a discussion paper. /

by Romios, Panayiota | McBride, Tony | Mansourian, Jackie.

Publisher: Bundoora, Vic. Health Issues Centre, La Trobe University, 2007Description: PDF.Notes: URL: '' Checked: 6/10/2008 10:50:58 AM Status: Live but restricted Details: HTTP status 403 - Forbidden; server refused request.Availability: Items available for loan: Brotherhood of St Laurence (1).

Consumer price index, Australia /

by Australian Bureau of Statistics.

Publisher: Canberra, A.C.T.Australian Bureau of Statistics (ABS) catalogue no. 6401.0 2008Description: PDF.Online Access: Electronic copy Notes: Published quarterly: March ; June ; September ;December 1972-79 ; 1980-89 ; 1990-99 ; 2000-09 ; 2010Summary: "Quarterly publication showing movements in retail prices of goods and services commonly purchased by metropolitan households. The goods and services are divided into the following groups: food; alcohol and tobacco; clothing and footwear; housing; household contents and services; health; transportation; communication; recreation; education; and financial and insurance services. Indexes for each of these groups and for 'All Groups' are published for each of the state capitals along with Canberra and Darwin, and for the weighted average of the eight capital cities. Details are also shown for about 54 sub-groups and special and analytical series, for the weighted average of the eight capital cities." -- ABS website.Availability: Items available for loan: Brotherhood of St Laurence (1).

Consumer voices : sustaining advocacy and research in Australia's new consumer policy framework : issues paper /

by Australia. The Treasury.

Publisher: Canberra, A.C.T. The Treasury 2009Description: PDF.Online Access: Electronic copy Notes: 8 May 2009Summary: This issues paper outlines the Australian Government?s approach to consumer policy, as well as existing Australian Government support for consumer advocacy and consumer policy research. It raises issues in relation to finding sustainable approaches to supporting consumer advocacy and consumer policy-focused research in the medium to long term.Availability: Items available for loan: Brotherhood of St Laurence (1).

Consumer-directed care : a way to empower consumers? /

by Alzheimer's Australia.

Publisher: Alzheimer's Australia 2007Description: PDF.Online Access: Electronic copy Notes: May 2007Summary: This publication provides a resource to help those with an interest in aged care to reflect on whether overseas experience with Consumer-Directed Care (CDC) has relevance in the Australian context. It has been produced now to support the seminars to be given by Dr. Tilly in Australia during July 2007 and to contribute to the policy debate surrounding community care as part of the implementation of the The Way Forward. The paper is not suggesting that Australia should import a new model of care. The welfare and care systems in which CDC has been developed overseas are very different to the Australian context. Rather the paper suggests ways in which the influence of CDC may be extended in Australian programs and services to increase consumer choice.Availability: (1)

Consuming mental health : democracy, femocracy or consumocracy? /

by Solomon, Miriam.

Publisher: 1991Description: p.167-180.Notes: Rec. no. for conference: B4030 indexed chapterAvailability: Items available for loan: Brotherhood of St Laurence (1).

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