Brotherhood of St Laurence

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A snapshot of electricity and gas services and their impact on households seeking emergency relief /

by Victorian Council of Social Service.

Publisher: Melbourne, Vic. Victorian Council of Social Service 2010Description: PDF.Online Access: Electronic copy Notes: December 2009 VCOSS would like to express its appreciation to the Consumer Utilities Advocacy Centre (CUAC) for funding this project. Bibliography : p. 32Summary: The purpose of this research is to provide a snapshot of how households accessing emergency relief services experience and manage utilities hardship and to begin a preliminary investigation into whether the current regulatory regime for electricity and gas services in Victoria ensures that these households can maintain access to these essential services. It also includes an investigation of the impact of increased energy costs on low income households.Availability: (1)

Affordable credit : the way forward. /

by Collard, Sharon | Joseph Rowntree Foundation | Kempson, Elaine.

Publisher: Bristol, U.K. The Policy Press 2005Description: vi, 42 p.Notes: Includes bibliographical references (p. 38-39)Availability: Items available for loan: Brotherhood of St Laurence (1).

Brotherhood of St Laurence submission : Productivity Commission Consumer Policy Framework. /

by Brotherhood of St Laurence.

Publisher: Fitzroy, Vic. Brotherhood of St Laurence 2007Description: 6 p.Online Access: Electronic copy Summary: The Brotherhood welcomes the Productivity Commission’s commitment to effective consumer policy as all Australians have a right to fair and affordable access to basic services. This access helps low income people to be part of Australia’s mainstream society, and for corporate, government and community sectors to all take responsibility for addressing social problems.Availability: Items available for loan: BSL Archives (1).

BSL response to Australian Energy regulator issues paper on retail energy pricing information guidlines /

by Brody, Gerard | Brotherhood of St Laurence.

Publisher: Fitzroy, Vic. Brotherhood of St Laurence (unpub.) 2010Description: PDF.Online Access: Electronic copy Notes: April 2010 sent via emailSummary: The Brotherhood of St Laurence welcomes the opportunity to comment on the above issues paper.The Brotherhood believes that all Australians have a right to fair and affordable access to basic services, including energy services. Fair and affordable access to essential services helps disadvantaged and low-income people by enabling them to be part of Australia's mainstream society,and by ensuring corporate, government and community sectors all take responsibility for addressing social problems.Availability: (1)

Complaintline. /

by Complaintline.

Publisher: 05/26/2004 15:04:46http://www.complaintline.com.au/ 2004Notes: Description based on contents viewed : 05/26/2004 Mode of access : WORLD WIDE WEB ONLINE RESOURCESummary: Cataloguer's description: Complaintline is an on-line gateway for customers and consumers. It provides access to a several external dispute resolution schemes, codes of conduct, codes of practice and customer contracts.Availability: Items available for loan: Brotherhood of St Laurence (1).

Connecting us all : the role of the National Disability Strategy /

by Annear, Tracey | Australian Communications Consumer Action Network.

Publisher: Ultimo, N.S.W. Australian Communications Consumer Action Network 2010Description: PDF.Online Access: Electronic copy Notes: 29 June 2010Summary: The Australian Communications Consumer Action Network (ACCAN) believes that access to information and communication services are an essential tool for all people with disability to be able to participate to the fullest extent possible in Australian society. Articles 9 and 21 of the United Nations Convention on the Rights of People with Disability articulate the role of communications in making sure that people with disability enjoy human rights, freedoms and respect like other people.Availability: (1)

Consumer Affairs Victoria : rights and responsibilities for consumers, traders, renters and landlords. /

by Consumer Affairs Victoria.

Publisher: 05/28/2003 10:32:30http://www.consumer.vic.gov.au/ 2003Notes: Description based on contents viewed : 05/28/2003 Mode of access : WORLD WIDE WEB ONLINE RESOURCEAvailability: Items available for loan: Brotherhood of St Laurence (1).

Consumer confidence and market experience study 2010 - 2011 /

by Consumer Affairs Victoria.

Publisher: Melbourne, Vic. Consumer Affairs Victoria 2011Description: PDF.Online Access: Electronic copy Summary: This document presents the findings of the third Consumer Confidence and Market Experience Study commissioned by Consumer Affairs Victoria. The study follows on from the 2008 Consumer Confidence and Market Experience Study and 2006 Consumer Detriment Study. The purpose of the Consumer Confidence and Market Experience Study is to determine the level of consumer confidence in the consumer protection framework, and examine the experience of consumers in the market, including incidences of detriment.Availability: (1)

Consumer voices : sustaining advocacy and research in Australia's new consumer policy framework : issues paper /

by Australia. The Treasury.

Publisher: Canberra, A.C.T. The Treasury 2009Description: PDF.Online Access: Electronic copy Notes: 8 May 2009Summary: This issues paper outlines the Australian Government?s approach to consumer policy, as well as existing Australian Government support for consumer advocacy and consumer policy research. It raises issues in relation to finding sustainable approaches to supporting consumer advocacy and consumer policy-focused research in the medium to long term.Availability: Items available for loan: Brotherhood of St Laurence (1).

Customer protections and smart meters : background paper /

by Johnston, May Mauseth.

Publisher: Deakin, A.C.T. St Vincent de Paul Society 2009Description: PDF.Online Access: Electronic copy Summary: The purpose of this Background Paper for the 'Consumer Protections in Light of Smart Meters' project is to provide readers with an overview of the National Costbenefit Study and smart meter related consumer issues, as raised in the associated consultation processes.Availability: Items available for loan: Brotherhood of St Laurence (1).

DSDBI consultation paper reforms to retail legislation 2014 and planned outages : Joint Consumer Group submission /

by VCOSS.

Publisher: Victorian Council of Social Services 2014; Brotherhood of St Laurence 2014Description: PDF.Online Access: Electronic copy Notes: 14 March 2014 "Authorised by Tony Nicholson, Executive Director, Brotherhood of St Laurence"Summary: We strongly support the Minister's proposal to increase the wrongful disconnection payment (WDP) from Availability: (1)

Energy efficiency and affordability for Australian households /

by Brotherhood of St Laurence | Brotherhood of St Laurence.

Publisher: Brotherhood of St Laurence ; Brotherhood of St Laurence 2011; Climate Institute 2011Description: PDF.Online Access: Electronic copy Notes: May 2011Summary: Improved energy use-efficiency presents significant opportunities for individual households and for the wider community. This document outlines proposals for two national projects that would increase residential energy efficiency and bring a range of benefitsAvailability: Items available for loan: Brotherhood of St Laurence (1).

Government services : accountability to the community & consumers. /

by Nelthorpe, Denis.

Publisher: Melbourne, Vic. Australian Council of Social Service 1997Description: 7 leaves + appendices.Notes: Congress held on 6-7 November 1997 Rec. no. for conference: B9526 indexed paperAvailability: Items available for loan: Brotherhood of St Laurence (1).

Joint submission to Reforming Flood Insurance : Clearing the Waters discussion paper

by Brotherhood of St Laurence.

Publisher: Fitzroy, Vic. Brotherhood of St Laurence (unpub.) 2011Description: 27 p. PDF.Online Access: Electronic copy Summary: These seven organisations support the Government's decision to undertake a more comprehensive Natural Disaster Insurance Review, as a full investigation of current problems in the insurance area and possible solutions is required, including how best to address under-insurance and non-insurance for natural disasters.The recommendations in this submission could be considered as part of this Review. It is important the Review consider and recommend additional reforms as well.Availability: (1)

Money lenders or loan sharks : the consumers' perspective on the impacts of the deregulation of the pawnbroking industry and other legislative amendments to the Second-hand Dealers and Pawnbrokers Act (1989) which took /

by Ayres-Wearne, Valerie.

Publisher: Collingwood, Vic. Good Shepherd Youth and Family Service 2000Description: iii, 87 p. ; ill.Notes: April 2000 Bibliography: p. 85-86 AppendicesAvailability: Items available for loan: Brotherhood of St Laurence (1).

NILS : small loans - big changes : the impacts of no interest loans on households. /

by Ayres-Wearne, Valerie | Palafox, Janet.

Publisher: Collingwood, Vic. Good Shepherd Youth & Family Service Inc 2005Description: vii, 83 p.Notes: Includes bibliographical references (p. 78-81)Availability: Items available for loan: Brotherhood of St Laurence (1).

Participate in Health (Website) /

Publisher: 04/22/2003 15:41:34http://www.participateinhealth.org.au/ 2003Online Access: Notes: The National Resource Centre for Consumer Participation in Health is a clearinghouse for information on consumer feedback and participation methodologies. Availability: (1)

Response to ASIC consultation on telephone sales for general insurance /

by Nicholson, Tony | Brotherhood of St Laurence.

Publisher: Fitzroy, Vic. Brotherhood of St Laurence (unpub.) 2010Description: PDF.Online Access: Electronic copy Notes: December 2010Availability: (1)

Response to the Standing Committee of Officials on Consumer Affairs consultation paper: An Australian consumer law : fair markets, confident consumers. /

by Brotherhood of St Laurence.

Publisher: Fitzroy, Vic. Brotherhood of St Laurence 2009Description: 7 p.Online Access: Electronic copy Availability: Items available for loan: BSL Archives (1).

Smiling for the first time : bankruptcy for people with mental illness - what happens when credit code remedies fail? /

by Ryan, Martin | Good Shepherd Youth and Family Service | Kliger, Beverley | Healy, Bill.

Publisher: Collingwood, Vic. Good Shepherd Youth & Family Service 2010Description: vi, 27 p. : ill.Notes: September 2010Summary: People with a mental illness are amongst the most vulnerable and marginalised people in society due to their mental illness. Often they live in poverty on a limited Centrelink income and are faced with additional expenses. They experience social exclusion; being excluded from education, employment and housing as well as financial exclusion. At the same time they may have the burden of low self-esteem and impaired judgement due to their mental illness. Being in receipt of a government income and having a long-term illness or disability are the strongest predictors of debt.Availability: Items available for loan: Brotherhood of St Laurence (1).

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