Brotherhood of St Laurence

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The prime provider model : an opportunity for better public service delivery ?

by O'Flynn, Janine | Brotherhood of St Laurence | Dickinson, Helen | O'Sullivan, Siobhan.

Publisher: Brotherhood of St Laurence & University of Melbourne May, 2014Description: 42 p.Online Access: DOWNLOAD PDF Notes: May 2014Summary: A research project involving a partnership between the University of Melbourne and the Brotherhood of St Laurence will examine prime provider models and explore a range of issues,including how these models affect the relationships between the actors in these service delivery arrangements. The aim is to gather empirical data relating to the effectiveness of prime provider service delivery models, in this emerging and as yet under researched areaAvailability: Items available for loan: Brotherhood of St Laurence (2).

Buying and Selling the Poor : Inside Australia's privatised welfare-to-work market / Siobhan Sullivan, Michael McGann and Mark Considine

by O'Sullivan, Siobhan | McGann, Michael | Considine, Mark.

Publisher: Sydney, NSW : Sydney University Press, 2021Description: 284 p. ; 21 cm.Summary: Buying and Selling the Poor ventures behind the scenes of the multibillion-dollar welfare-to-work system, offering new insights into how Australia responds to unemployment and disadvantage. As the authors tell the story of four local employment offices, they paint a vivid picture of a critically important social service which many people are aware of but which few properly understand. They also reveal the wider impacts that processes of marketisation and welfare reform have had on these frontline services over decades, and how the work of frontline staff and service providers has been transformed. Buying and Selling the Poor looks closely at how these services operate, why some succeed where others fail, and what can be learned from the stories of local staff and clients who have navigated the system. Three decades into this market experiment, how well are we doing in supporting our most vulnerable citizens to get back to work?Availability: No items available Checked out (1).

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