Mind the gap : refugees and communications technology literacy /Publisher: Sydney, N.S.W. Australian Communications Consumer Action Network 2011Description: PDFISBN: 1921974028; 9781921974021Subject(s): Refugees Services For | Telecommunication | Consumers Services For | Immigrants Services For | Information Technology | Digital Divide | Service Provision | Migrants | EducationOnline Resources: Electronic copy
This report details the findings and outcomes of the Mind the Gap project. The project sought to examine refugees? knowledge of telecommunications products and services when newly arrived in Australia and also investigate telecommunications literacy in refugee settlement service provision This project develops a telecommunications consumer education program tailored to recent arrivals from refugee backgrounds. The report has two parts. Part 1 concerns the consumer research phase of the project. The research was conducted within the existing i.settle.with.IT! project managed by WorkVentures. The i.settle.with.IT! initiative provides newly arrived migrants from refugee backgrounds with IT skills for employment purposes through computer training workshops, and is being rolled out through WorkVentures? partner organisations throughout Australia. The research was situated within the i.settle.with.IT! project, from which over 30 participants in greater Sydney, Brisbane, Melbourne and Perth were interviewed or surveyed. Part 2 reports on the consumer education program that was developed based on the findings of the consumer research. It was designed to provide newly arrived refugees with a basic knowledge of Australian telecommunications products and services that suit their needs.
Mind the Gap ACCAN.pdf