Brotherhood of St Laurence

Consumer confidence and market experience study 2010 - 2011 /

By: Consumer Affairs Victoria
Publisher: Melbourne, Vic. Consumer Affairs Victoria 2011Description: PDFSubject(s): Consumer Behaviour | Consumer Satisfaction | Consumer Protection | Consumption (economics) Statistics | Victoria Economic Conditions | Consumers | Statistical Analysis | Financial InclusionOnline Resources: Electronic copy
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This document presents the findings of the third Consumer Confidence and Market Experience Study commissioned by Consumer Affairs Victoria. The study follows on from the 2008 Consumer Confidence and Market Experience Study and 2006 Consumer Detriment Study. The purpose of the Consumer Confidence and Market Experience Study is to determine the level of consumer confidence in the consumer protection framework, and examine the experience of consumers in the market, including incidences of detriment.



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