Brotherhood of St Laurence

Reconnecting the customer : response to the Australian Communications and Media Authority's draft public inquiry report / BSL

By: Brotherhood of St Laurence
Contributor(s): Finlay, Sally
Publisher: Fitzroy, Vic. Brotherhood of St Laurence 2011Description: p. 14 PDFSubject(s): Telecommunication | Low Income Groups | Customer Service | Service Provision | Disadvantaged Groups | Social Exclusion | Submissions | Financial Inclusion | Brotherhood of St LaurenceOnline Resources: Electronic copy
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July 2011

A key area of interest to the Brotherhood in the Draft Report was the research conducted in the area of behavioural economics. Findings indicated that incentives for telecommunications providers to provide adequate customer service were often weak.

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