Addressing the challenges together : consultations with Brotherhood clients : research summary /Publication details: Fitzroy, Vic. Brotherhood of St Laurence (unpub.) 2011 Description: PDFSubject(s): Strategic Planning | Client Participation | Low Income Groups Social Aspects | Social Services Citizen Participation | Disadvantaged Groups | Community Consultation | Service Provision | Clients | Brotherhood of St Laurence | Brotherhood of St LaurenceOnline Resources: DOWNLOAD PDF
July 2011 This is a summary of a longer, unpublished report prepared by Sharon Bond and Michael Horn for an internal Brotherhood audience.
This summary of a longer unpublished report outlines the client consultations that the Brotherhood undertook to help inform its 2012-14 strategic review. Focus groups - and a short survey - were conducted with five groups of Brotherhood clients, including teenagers, parents, refugees/migrants, jobseekers and older clients. Recommendations from these clients covered a range of areas from improving access to quality doctors in the outer suburbs, increasing availability of social activities programs to offering refugee-specific services through Job Network Australia providers.