Brotherhood of St Laurence

Submission to ACMA's reconnecting the customer consultation /

By: Brody, Gerard | Brotherhood of St Laurence
Publisher: Fitzroy, Vic. Brotherhood of St Laurence 2010Description: PDFSubject(s): Telecommunication | Customer Relations | Customer Service | Financial Literacy | Submissions | Disadvantaged Groups | Social ExclusionOnline Resources: Electronic copy
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September 2010

In its submission to the Australian Communications and Media Authority (ACMA), the Brotherhood of St Laurence highlights some of its major concerns regarding the systemic causes of dissatisfaction ; in the telecommunications industry, especially the problems faced by disadvantaged and vulnerable ; people, and how it believes they can be strategically addressed in the converging communications ; environment. While we are aware that the review is ostensibly about complaints and best practice ; in complaints handling, the Brotherhood believes that it would be more beneficial to address the ; causes of complaints rather than how complaints are handled.



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