Brotherhood of St Laurence

December 2009 VCOSS would like to express its appreciation to the Consumer Utilities Advocacy Centre (CUAC) for funding this project. Bibliography : p. 32

The purpose of this research is to provide a snapshot of how households accessing emergency relief services experience and manage utilities hardship and to begin a preliminary investigation into whether the current regulatory regime for electricity and gas services in Victoria ensures that these households can maintain access to these essential services. It also includes an investigation of the impact of increased energy costs on low income households.



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