Brotherhood of St Laurence

The Centrelink experiment : innovation in service delivery. /

By: Halligan, John
Contributor(s): Wills, Jules
Series: ANZSOG seriesPublisher: 2008Description: PDFISBN: 9781921536434(pdf)Subject(s): Centrelink (australia) | Social Policy | Administrative Agencies | Social Welfare Administration | Public Service | Public Administration | Service Provision | GovernanceOnline Resources: Electronic Copy
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Bibliography: p. 201-218 Family & early years School to work Into & out of work Retirement & ageing

"Centrelink was established in 1997 as part of the Howard government s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery provider agency separated from the policy functions of the purchaser . Carved out of a monolithic Department of Social Security, Centrelink was established along business lines operating 320 service centres and delivering payments to 10 million Australians. Although enjoying monopoly provider status, the organisation was required to deliver services to many different clients on behalf of its purchasing departments (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over 0 billion of Commonwealth expenditure. For many years there was a real buzz around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated services delivery agencies ." -- Publisher website

Item type Current library Call number Status Date due Barcode
Electronic Brotherhood of St Laurence
Available 2232042

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