'I'm a person not a job!' : establishing core competencies for Change in Brotherhood of St Laurence Residential Aged Care

Bibliography : p. 38-40

The Core Competencies for Change in BSL Residential Aged Care was one of the five studies that made up the research program of the BSL/RMIT Teaching and Research in Aged Care Services (TRACS) ‘Sumner House1 Centre of Excellence’ project (2012–2014). The study sought to identify core competencies for excellence in aged care which would drive change in how care is delivered and so enhance the lives of Sumner House residents. The research was constructed to find consensus on the core competencies for high quality care and support among four stakeholder groups – residents, their families and friends, BSL aged care managers and Sumner House direct care staff. The results can be used by staff to adapt their service delivery and supports, by management to adapt policies and procedures, by residents in making claims of the service and by educational establishments in developing courses which reflect the competencies identified by four working groups.