Brotherhood of St Laurence

How the way we talk can change the way we work : seven languages for transformation. /

By: Kegan, Robert
Contributor(s): Lahey, Lisa Laskow
Publisher: San Francisco, CA Jossey-Bass 2001Description: ix, 241 pISBN: 078796378XSubject(s): Communication | Management | Psychology | Organisational Change | Information Technology | Social Change | Responsibility | Communication | LeadershipDDC classification: 155.25 KEG
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Includes bibliographical references (p. 185-186) and index. Contents: Introduction: What do you really want . . . and what will you do to keep from getting it? -- Part One: The internal languages : building the new machine -- 1. From the language of complaint to the language of commitment -- 2. From the language of blame to the language of personal responsibility -- 3. From the language of New Year's resolutions to the language of competing commitments : diagnosing the immunity to change -- 4. From the language of big assumptions that hold us to the language of assumptions we hold : disturbing the immunity to change -- Part Two: The social languages : maintaining and upgrading the machine -- 5. From the language of prizes and praising to the language of ongoing regard -- 6. From the language of rules and policies to the language of public agreement -- 7. From the language of constructive criticism to the language of deconstructive criticism -- Part Three: Carrying on the work -- 8. Running the internal languages -- 9. Running the social languages -- Epilogue: Toward the transformation highway : transcending the limits of the Information Age.

The authors argue that one of the main obstacles to organisational change is the third force of dynamic equilibrium, which too often moves things which have changed back to the way they were. They describe the early chapters of their book as the reflective equivalent of an Outward Bound ropes course : a set of personal experiences for readers to explore how they might work against the tendency to prevent or reverse change. Specifically, they suggest how people can move from the language of complaint to the language of commitment; from the language of blame to the language of personal responsibility; from the language of New Year s resolutions to the language of competing commitments and from the language of big assumptions that hold us to the language of assumptions that we hold.

Item type Current library Call number Status Date due Barcode
Book Brotherhood of St Laurence
155.25 KEG (Browse shelf (Opens below)) Available 22512050

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